999 call handlers will be given longer to assess calls under radical

first_imgElderly, frail patients were then left lying on the ground waiting up to two or three hours, for the ambulance to turn up, a senior… NHS call handlers are to be given longer to assess 999 calls to stop trusts sending out paramedics on bicycles simply to hit ambulance targets. In the latest case, staff from East of England Ambulance trust said a “fixation” with hitting targets meant that single staffed “rapid response vehicles” (RRV)were increasingly being sent to calls where an ambulance was needed.center_img The reforms come after a string of trusts were accused of risking safety by taking steps which allowed them to claim standards had been hit – even though the help that was needed had not been given.last_img

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